Posts

Using the Pre-Chat Form

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You can use the Pre-Chat Form to ask your visitors questions before the chat begins. 1. Select the Property you would want to customize. 2. In the dropdown, select "ADMINISTRATION" of the gear icon at the sidebar. 3. Select CHAT WIDGET in the sidebar. 4. In the WIDGET CONTENT section, select "EDIT CONTENT" 5. Select the Pre-Chat Form radio button, then click the “Switch” from off to on. 6. Once you have clicked the On Switch you can add the fields you would like to have in the Pre-Chat Form. 7. You can make any field required by clicking the little grey asterisks at the top right of the field. 8. You can edit the text for each field by clicking the pencil icon above each field.
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Modify the Language in the Dashbaord

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To change the language in the dashboard, follow these step: 1. Go to USER Section , at the top right of the chat dashboard. 2. Second to the last option is the dashboard language, select the language you would want to choose for your dashboard.
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Delete Tawk.to Account

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To delete your account, follow these steps: 1. Please log into the dashboard 2. Click your user icon on the top right 3. Select "Edit Profile" 4. Select Account Settings 5. Delete Account option is at the bottom part select the highlighted text "click here" 6. Enter the current password of your account and state the reason for deletion. 7. Delete account
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Modify the Greetings for the Widget (Widget Content)

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To change the Greetings in the chat widget, follow these steps: 1. Select the Property you would want to customize. 2. In the dropdown, select "ADMINISTRATION" 3. Select CHAT WIDGET in the sidebar. 4. In the WIDGET CONTENT section, select ""EDIT CONTENT" 5. You can change the Language Settings and Greetings your visitors will see in the Widget here.  Edit the Sample Widget Text by clicking on the little pencil icons. Click Save when you are finished making changes.
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Modify the Language in the Widget

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To change the language in the chat widget, follow these steps: 1. Select the Property you would want to customize. 2. In the dropdown, select "ADMINISTRATION" 3. Select CHAT WIDGET in the sidebar. 4. In the Widget Content section, there is a LANGUAGE dropdown option. Simply select the language you would want to choose.
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Change How the Widget Behaves on Your Site

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To change the way the Visitor Widget Behaves on the pages of your website, follow These Steps: 1. Select the Property you would want to customize. 2. In the dropdown, select "ADMINISTRATION" 3. Select CHAT WIDGET in the sidebar 3. The Widget Behaviour section is at the bottom part of the page, you can change the following setting from there: Widget Notification Settings Visibility Settings Feature Settings Simply slide the button to customize the settings: Gree- Activated Gray- Deactivated
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Customize the Chat Widget

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To change the way the Visitor Widget appears on the pages of your website Follow These Steps: 1.  Select the Property you would want to customize. 2. In the dropdown, select "ADMINISTRATION" 3. Select CHAT WIDGET in the sidebar 4. Select ADVANCE to see more options for widget appearance customization. 5. Customize the look of the widget and don't forget to save!
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